01
Patient
A simple, accessible interface any patient can use. SOS in one tap, video calls, direct access to the care professional.
THE COMMUNICATION PLATFORM FOR CARE
The secure communication layer connecting patients, families, and professionals.
A complete, standalone communication and coordination system for care facilities with or without existing software. CareBond connects management, professionals, patients, and families with data protection by design — GDPR and nLPD — and hosting in Switzerland. Integration with your HIS/ERP is in development.
Swiss-grade privacy
- GDPR & nLPD by design
- Swiss-hosted
- Modern encryption
- Swiss Made
1 in 6
people worldwide will be aged 60 or over by 2030 — and the world's 60+ population will double to 2.1 billion by 2050.
World Health Organization (WHO), 2025
How it works
Four apps, one single flow.
From the patient's SOS to management oversight — each role sees what they need, without noise or detours. One platform, four roles, one shared truth.
02
Family
Mini-reports from the professional, video calls, and peace of mind from afar. Without intrusion.
03
Caregiver
Digital rounds, priority alerts, real-time vital signs. Less paperwork, more care.
04
Management
Institutional oversight, built-in audit trail, KPIs facility by facility. Your whole facility, on one screen.
Who it's for
Designed for every type of facility.
Three care settings — care homes, home care and recovery — plus hospitals and clinics. Each with its own reality, all on one communication platform with the same promise: Swiss-grade privacy and data protection by design.
For care homes
Multi-institution oversight, immutable audit log, granular RBAC. Your whole facility, on one screen.
Multi-institution
Manage multiple facilities from a single console. Comparable KPIs, strict data separation.
Immutable audit log
Immutable trace of accesses and modifications. Documentation available for your internal and external audits.
Multiple teams & RBAC
Management, caregivers, housekeeping — each with their access level and interface, with granular permissions.
1 in 4
patient safety incidents have poor communication as a contributing factor, according to a systematic review of 46 studies covering 67,826 patients.
Keshtkar et al., Annals of Internal Medicine, 2025
The platform
Six communication channels, one integrated platform.
Whether CareBond runs as a communication layer on top of your current HIS/ERP or as a complete standalone system for facilities with no software at all, everything is built to securely connect directors, caregivers, and families.
Management
Institutional oversight
Unified channel for real-time monitoring of alerts, communication flows, and KPIs for each facility from a single dashboard.
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Compliance
Audit log & full traceability
An immutable, real-time record of every access and every change, built for the EU GDPR and the Swiss nLPD.
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Presence
Controlled Telepresence & Video Calls
Video channels encrypted in transit on Swiss servers: direct patient-family communication and regulated video-call flows under the professional's strict control.
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Wayfinding
3D plans & wayfinding (service)
Custom service: interactive 3D floor plans for screens and kiosks at the entrance, helping family members and visitors find their way.
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Communication
Inclusive multilingual chat
Real-time automatic translation channel that breaks down language barriers between healthcare staff, residents, and families.
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Care
Shift handovers & clinical coordination
Sync your care team instantly. Log vitals and shift notes in the clinician app so nothing is lost at handover, with family reports generated at the same time.
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Scattered information
Everyone looks after the same person, and no one sees the whole picture.
Every missed call, every lost report, every alert that doesn't arrive — that's care the patient doesn't get, not just an admin problem.
Without CareBond
Fragmented care
Families call three times a week for updates.
Mini-report lost in a forgotten email or text.
Caregivers must phone management to validate an alert.
Data protection audit: three weeks of paperwork and binders.
With CareBond
Unified care
Families get their daily mini-report automatically, without asking.
Caregivers validate in two taps from their pocket.
Management sees the alert in real time, no phone call needed.
Data protection audit: one export, ready for whichever authority requests it.
When every role sees the same reality, care becomes continuous again.
304 M
people were living outside their country of birth in 2024 — nearly double the 1990 figure. Care increasingly crosses language borders.
United Nations (DESA), International Migrant Stock 2024
Multilingual chat
The professional speaks French. The family speaks Spanish. CareBond translates.
In any health system, many patients and families don't speak the language of those caring for them. CareBond translates instantly between the supported languages, removing communication barriers.
Real-time translation
With no perceptible latency. The recipient sees the message in their own language the moment it arrives.
Swiss-hosted
Content never leaves our infrastructure. Translation runs on our own servers in Switzerland, not on the big foreign clouds.
Bidirectional and traceable
Every message preserved in both languages. The audit log includes the full translation trace.
Controlled by the caregiver
The professional controls their availability and who can message them. Control stays on the professional's side.
Care homes module
Built for care homes, from admission to audit.
One of the three care settings CareBond serves. Designed for the care home that wants a structured patient record, a digital round in the caregiver's pocket, and an activity export ready for its audits.
01
Admission & patient record
It all starts with an admission. CareBond turns that first step into a structured patient record, with data protection guaranteed from the first click.
Standardized admission form, meeting data protection requirements and adaptable to local requirements
Registration of the legal guardian and advance directives
Health data import via FHIR standards (in development)
Paperless record, accessible to the authorized team
02
Digital rounds & vitals
The caregiver walks in, opens the app, sees the day's rounds. Vitals, alerts, medications — all in their pocket, confirmed in two taps.
Day's rounds pre-organized, room by room
Observations and patient status recorded at each visit
Visit notifications and agenda events
Signed, time-stamped visit note
Reports shared with the entire care team assigned to the patient — no information lost between shifts, with a filtered mini-report sent in parallel to the family
03
Audit log & traceability
Every access, every action, every modification is immutably logged. Documentation ready for your internal audits and for transparency with the authorities.
Native audit log of accesses and modifications
Filter by period, resident, or caregiver
HMAC-signed visit reports, ready for billing and audit
Structured export for your internal and external audits
3D plans & wayfinding
Family members, visitors, and external clinicians no longer get lost.
As a custom service, CareBond designs the 3D floor plan of your building for screens and kiosks at your facility's entrance, helping family members, visitors, and external professionals find their way to the room or service they are looking for.
Custom 3D plan
We model your building in isometric: floors, departments, rooms, receptions. Once built, the plan lives on interactive screens at your institution's entrance.
Planning support
The 3D plan helps management visualize the building's layout and plan visitor circulation.
Reception wayfinding
From the reception kiosk, visitors and families check the map to find their way to the room or department they are looking for.
Compliance
Swiss-grade privacy, designed for GDPR and nLPD.
Data protection by design, Swiss hosting, immutable audit log. Compliance lives in the architecture, not in a contractual addendum.
GDPR & nLPD by design
Native audit log of accesses and modifications, built for the requirements of the EU GDPR and the Swiss nLPD from the first line of code.
Swiss hosting
Infrastructure hosted in Switzerland (Infomaniak, Geneva) — a country with a European Commission adequacy decision. Patient data never leaves that infrastructure.
Modern encryption
Modern TLS in transit, encryption of sensitive fields (PHI), HMAC-signed visit reports.
Immutable audit log
Immutable trace of every access and modification. Multi-institution with granular RBAC and strict data separation.
Technical documentation available on request for your legal and IT teams.
80%
of long-term care in Europe is provided by informal carers — family and friends.
European Commission / Eurocarers, 2021
Frequently asked
Before you request a demo.
The questions care home directors, home care leads, and hospital teams ask us most often.
What does onboarding look like?
We support the migration of existing records and train the teams on site. The precise timeline is defined after auditing the institution during the demo.
How do you integrate with our existing system?
Documented REST API. Synchronization possible via webhooks and CSV/JSON exports. Native HL7/FHIR integration for hospitals is in development and will ship in a future release.
What if we decide to leave?
Your data is yours. Full export on demand, no fees, in open formats (CSV, JSON). Precise exit terms are defined in the contract.
How does pricing work?
Personalized quote issued after a 30-minute demo, based on the size of the institution, the modules chosen, and the number of users.
Where is the data hosted?
In Switzerland — at Infomaniak, in Geneva. Switzerland benefits from an EU adequacy decision, so this hosting is fully GDPR-compatible for European customers. Patient data never leaves that infrastructure.
How do I request a demo?
Request a 30-minute demo via the contact form or by email. We then issue a personalized quote once we've understood your needs.
Ready for the demo
A personalized demo for your institution.
30 minutes. We show you CareBond with your real use cases — not a generic demo that looks like all the others.